Privacy Policy

About Us

Founded in August 2014, UGO is the new and first network in Lebanon that directly and easily connects taxi drivers and passengers’ through an easy to use app, offering them the experience of non-exclusive, fast, convenient and flexible drives. UGO is available for Android and IOS.

A- Purpose of the Service

UGO app is a 24/7 booking platform that connects drivers with clients who are looking for flexible and non-exclusive ground transportation services.

B- Ordering A Car

In order to use UGO App, you need to sign up and provide your personal information. The customer may order a car online via the website or through UGO App. The customer has to specify all details about the ride, in particular the name and surname of the passenger, the pick-up location, and the drop-off location. Upon receiving the order, UGO App searches for the nearest car. When confirmed by the nearest driver, UGO app shall provide the customer with an estimate time for the car to arrive at the specified pick up location. The customer is notified through the App when the order is confirmed, when the requested car is assigned and when the car arrives at the specified pick up location.

C- Payment

Payment for services offered by UGO App, including the payment of the order can be made by cash, or via the credit card. When payments are made by credit card; the system enables secure electronic transactions as per the standards of the banking security system for electronic payment transactions, with an encryption system. This secure system does not allow the transfer of the bank details (credit card number, expiration date ...) provided by the customer to third parties. In connection with your use of the Services, UGO App will obtain certain transaction details, which will used solely in accordance with its privacy and cookie policies. By providing their bank details, the customer agrees in advance and without any condition that UGO App proceeds with the secure transaction. The customer authorizes in advance the bank to debit his account and to view records or statements sent by UGO App. The use of UGO App is free of charge. The rates that apply for the transportation services are dependent on total distance covered along with the total time spent from pick up location to the drop off location.

D- Obligations and Liabilities

The service offered by UGO App consists of connecting taxi drivers and passengers taking into consideration the customer’s requirements. In no event shall UGO App and/or its licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type (including personal injury, loss of data, revenue, or profits).UGO App and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by the customer, including by not limited to, loss, damage or injury arising out of, or in any way connected with the service or application, including but not limited to the use or inability to use the service or application, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the service or application, even if UGO App and/or its licensors have been previously advised of the possibility of such damages.

E- Service Availability

UGO App has the responsibility to make all services available for order online. However, the company may be obliged to stop offering it services for constraints related to operation and maintenance. UGO App cannot guarantee the continued availability of the service, including the Internet portal of service. Therefore, the company cannot be held responsible in case of unavailability of the mobile phone network, Internet, or operation of the mobile device of the customer or passenger. UGO App will not be held responsible for such equipment or unavailability dysfunction unless they resulted from gross negligence or willful misconduct. In addition, access to the service is conditioned by the use of IT resources; the customer must have sufficient resources and access to the internet if he/she is ordering the car via the website or through the application.

F- Car Availability

UGO App is responsible for sending a request for transportation service to the nearest driver or transportation provider. UGO App may be held liable in case of unavailability of this service. However, the company is not liable in case of unavailability of the vehicle under the following circumstances:

  • Unusual Traffic conditions due to Traffic Accident, Bad weather, or special event
  • External uncontrollable conditions (external event, unpredictable event)
  • Failure or malfunction of Internet preventing the service availability via UGO App Website or Application

G- Time Conditions

The estimated time communicated to the customer by UGO App during the order is for indicative purposes only. This estimated time is given based on calculations of standard time for each ride. It is not in any way contractual. It is the responsibility of the passenger/client to take a precautionary time range, sufficient enough to overcome any possible delays due to traffic or other incidents. UGO App advises the customer to provide an additional margin of 30 minutes particularly for airport transfers. UGO App cannot be held responsible for any consequences resulting from traffic conditions

H- Computer and Personal Data

a. Privacy
We may collect and process the following data about you: Information that you provide to us on the telephone, on our website ( ("our site") or on our mobile application. This includes information provided at the time of making bookings for our services or for any other reason if you need to make a complaint or report a problem with our site or our app. If you contact us, we may keep a record of that correspondence. If you contact us by telephone, your telephone call may be recorded. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of transactions you carry out through our site or our app and of the fulfillment of your bookings. Details of your visits to our site and our app and the resources that you access. If you give us permission to use your phone’s phone book / contacts, then ability to share address information from your telephone’s contact book is supported.
b. Cookie
Cookies are small pieces of information that a website can put on your hard drive in order for it to remember something about you at a later time. The information is in the form of a text file, which will only be understood by the web site that initially set the cookie. UGO App website uses cookies for certain applications, for example to remember your name when making a booking. A cookie is also used to anonymously track how visitors interact with UGO App Website. This is then used to ultimately provide a better online experience for all or customers. The Customer is informed of the existence of this temporary cookie, and is informed that he/ she may oppose the installation, and configuring adequately the Internet browser in use.

I- Intellectual Property

The Company and its partners are the exclusive owners of all intellectual property rights relating to the structure and content of the website and UGO App in terms of graphics, images, text, website, logos, database and software. The trademarks and logos on website and software applications are the exclusive property of UGO App, excluding trademarks or logos of our partners. Any rebroadcast, reproduction, total or partial commercialization of the contents in any form is strictly prohibited.

J- Modifications

The Company reserves the right to modify the Terms and Conditions, without prior notice.

K- Applicable Law

These terms and conditions are subject to Lebanese laws and governing procedures. In case of difficulty in the interpretation of these terms and conditions or in the absence of agreement on the implementation and application of one of the services required under certain circumstances, the case must be referred to the competent Lebanese judiciary in Beirut.

L- Contact list

If you give us permission to use your phone’s phone book / contacts, then ability to share address information from your telephone’s contact book is supported.